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Project Manager – Operation / Operation Support Specialist (HKD $55 - 70K) (Ref. No.: 24184)

Our client from government sector is looking for high-caliber person to fill the position.

工作職責

To supervise or provide helpdesk and operation support for the implementation of compulsory home quarantine arrangement.

Project Manager will manage the call centre service at the control centre as well as the mobile app and wristband installation at the control points.

  • Undertake managerial role to oversee the call centre service and operation support delivered to the public;
  • Monitor service delivery and contractors work;
  • Manage liaison and coordination work;
  • Review operational workflow and advise improvement measures;
  • Provide executive support to senior management and stakeholders; and
  • Carry out any other activities which are necessary for the satisfactory completion of the operation.

Operation Support Specialist will support project managers to oversee the call centre service at the control centre as well as the mobile app and wristband installation and related operation at the control points.

  • Monitor and examine contractors’ services;
  • Support the problem diagnosis and resolution;
  • Carry out liaison work and coordination support;
  • Review the operational workflow and control measures;
  • Compile management report and related statistics; and
  • Carry out any other activities which are necessary for the satisfactory completion of the operation.

工作要求

  • Shift Work is required.  The candidate will normally work in an office on Hong Kong Island and may occasionally discharge the duty at other designated locations in Hong Kong.
  • It is preferable that the candidate has working experience in helpdesk / call centre related work.
  • Immediate Available is higher preferable.
職位編號:
24184
日期:
04/08/2020
工作類別:
資訊科技 / 電訊
薪金範圍:
$Neg.
學歷要求:
Non-Degree Tertiary
聯絡電郵:
[email protected]

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