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Head of Channel Management (Call Centre, Telemarketing & Digital) (HK$70K - $120K) (Ref. No.: 25670)

Our client, a Leading Financial Institution Group is looking for high-caliber person to fill the position

Job Duties

  • Manage sizeable team with coverage in Call Centre, Telemarketing, Digital Channel aiming to generate new business and revenue for Insurance / Pension Business
  • Manage and implement promotion campaign to explore and generate new business opportunities
  • Enhance digital sales channel engagement strategies and manage campaign budgets to achieve business targets and campaigns’ P&L
  • Oversee Customer Care functions in driving customer journey projects and customer complaint handling
  • Solicit and oversee premier clients’ portfolio through loyalty and retention programs
  • Set objective to teammates and monitor the sales performance / consulting service standard to improve achievement

Job Requirements

  • University degree holder
  • Holder of HKSI Examination Paper 1,7, 8 and MPF Intermediaries is a MUST
  • With proven track record in strong team lead management of Call Centre and Telemarketing (with Digital Sales Channel Management preferred), sales and account servicing experience in Insurance / Pension Sector
  • Good experience in management of premier clients’ portfolio through loyalty and retention programs
  • Good understanding of Pension / Insurance / MPF / ORSO business and products
  • Team Leader with mature personality and excellent communication skills with various business units
  • Able to exercise judgment, work under pressure and liaise effectively with the business and supporting units
  • Excellent command of spoken and written Chinese and English including Cantonese and Putonghua
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