Senior Systems Engineer – Collaboration Services Management (HK$50,000 to 60,000 monthly)
Our client, a Public Utility Company is looking for an enthusiastic and passionate IT professional to join their team to act as one of the technical team members of Digital Workplace team.
Job Duties
- Act as one of the technical team members of Digital Workplace Team to support collaboration management
- Responsible for maintaining and supporting Microsoft 365 services, Collaboration Services Management (such as MS Teams), Meeting Room Solution and Infrastructure Management
- Manage and deliver related projects with meeting users’ requirement in good quality and on schedule
- Provide 2nd line technical support and troubleshooting, including resolve incident tickets and handle service requests
- Lead root cause analysis and problem investigation, work with technical partners or vendors on the critical issues and monitor the progress and resolution
- Prepare change plan, conduct impact analyst and testing, execute the change request and work closely with other technical teams until completion
- Provide on-going training and skill transfer to IT Helpdesk and related support teams to resolve 1st line issues
- Work closely with external service providers and internal teams, such as Application team, Infrastructure and Network teams, to support the services
Job Requirements
- Degree or diploma in Computer Science/Information Systems/Information Technology or equivalent
- Minimum 8 years of experience in IT or system support, of which at least 2 years of experience in the below areas:
- Microsoft 365, Microsoft Teams, SharePoint Online maintenance and administration
- Meeting solutions maintenance and administration, like Cisco Webex, BlueJeans, Zoom and Teams
- Scripting and automation using tools, like PowerShell, PowerAutomate, etc
- Microsoft 365 usage reports and PowerBI development
- Integrating Microsoft 365 with third party applications - using Visual Studio.Net, JavaScript, Microsoft Graph API, Teams Apps Template, etc
- Self-motivated, work independently, good problem-solving skill and enthusiastic personality
- Good interpersonal and communication skills in both written and spoken English and Chinese
- Job No.:
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26588
- Date:
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02/11/2023
- Job Category:
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Information Technology / Telecom
- Salary:
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$Neg.
- Qualification:
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Non-Degree Tertiary
- Apply Email:
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[email protected]
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