Job Opening - Global Executive

Our client, a global financial institution is looking for an IT professional to join the Workspace Collaboration Technology team.

Responsible for providing day-today, global operational support and enhancements to several collaboration focused technologies: Microsoft 365 suite including SharePoint (on-premises and Cloud), MS Teams OneDrive, Copilot, Power Platform including Power Apps, Power Automate and Copilot Studio. The role supports adjacent systems including Box, Acronis.

Responsibilities:-

Content Management Product Engineering and Delivery: Based on the company direction/roadmap, requirements and product life cycle releases to provide the product solution engineering and implementation.
Product Deployment & Best Practices: Co-ordinate the release of software changes in-line with change management and release processes (ITIL) and appropriately inform end-users on feature enhancements, maintenance window and known issues.
Documentation: Create and maintain comprehensive documentation for all application processes including Knowledge Base articles, FAQs and Disaster Recovery Runbooks.
Security Updates & Compliance: Collaborate with IT Security and Compliance on regulatory requirements, cumulative updates, vulnerabilities to ensure compliant services.

Bachelor degree in Computer or equivalent.
Working experience of 5-7 years providing hands-on L2 / L3 support.
Subject-matter expert knowledge on M365 technologies with a strong focus on SharePoint Online, OneDrive for Business and MS Copilot – Microsoft 365 Certified Professional.
Experience with SharePoint on premises (2013, 2019, SE) and hybrid environments infrastructure architecture design and implementation.
Experience with SharePoint Workflow Manager infrastructure design, implementation and troubleshooting.
Experience with Microsoft 365 Power Platform administration, policy, and governance control design and implementation.
Experience supporting multi-geo platforms and a solid understanding of change, problem and incident management processes.
Proficiency with PowerShell and scripting technologies.
Proficiency with documentation skillset for maintain SOPS, runbooks (DR, patching, Onboarding/ offboard), architecture/ service maps, FAQs, and knowledge articles.
Working knowledge of Windows Active Directory and other core infrastructure components (i.e. Group Policy, DHCP, DNS, Active Directory enterprise design principles etc.).
Strong oral and written communication as well as organizational skills.
Self-motivated team player with a good sense of discipline and can manage time effectively.
A good awareness of audit, compliance, change control processes and procedures.

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