Assistant Manager – Complaints & QA (HK$25K - $30K) (Ref. No.: 25372)
Our client, a Chinese Bank is looking for high-caliber person to fill the position.
Job Duties
- Assist Manager in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
- Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
- Promote quality assurance best practice, organize quality assurance improvement training and activities to frontline staff
- Prepare complaints investigation reports
- Handle ad hoc projects
Job Requirements
- Degree or above
- At least 3 years of retail banking experience
- Excellent interpersonal and communication skills
- Good command of spoken and written Chinese and English
- Proficient in PC skill especially Chinese Word Processing
- Job No.:
-
25372
- Date:
-
11/02/2022
- Job Category:
-
Other
- Salary:
-
HK$25K - $30K
- Qualification:
-
Degree
- Apply Email:
-
[email protected]
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