Assistant Manager / Manager – Contact Centre (Bank) (HK$25K - $40K) (Ref. No.: 26858)
Our client, a Chinese banking is now urgently looking for a high caliber candidate to join their team.
Job Duties
- Provide phone banking services to customers including handling of product enquiries, banking services & financial / investment transactions
- Deliver quality services to customers through inbound and outbound calls from different channel, including telephone, email, video-call, online text and fax
- Provide after-sale services to diverse customer types
- Address customer feedback / complaints professionally and escalates issues when necessary to prevent potential churn
- Drive a successful customer experience at varied skill levels
- Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Job Requirements
- Bachelor degree or equivalent experience
- IIQE and HKSI holder will be an advantage
- 2-5 years of customer service experience in banking / financial institutions
- Good understanding of retail banking products and sounds knowledge in regulatory requirement
- Independent, self-motivated and customer-centric
- Proficient in MS Office and Chinese inputs
- Good command of English and Chinese (Cantonese & Mandarin)
- Job No.:
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26858
- Date:
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27/06/2025
- Job Category:
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Admin / HR / Customer Service
- Salary:
-
$Neg.
- Qualification:
-
Matriculated
- Apply Email:
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[email protected]
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