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Our client, an Investment Bank, is looking for high-caliber person to fill the position.

Job Duties

Handle customer inquiry calls and emails, and answer general securities business inquiries in relation to account position, market information, products’ natures, etc.
Handle clients’ instructions, e.g. fund withdrawals and deposits, securities settlement instructions, corporate actions, etc.
Verify the account opening documents of individual, corporate and institutional clients
Contact clients (as necessary) during the account onboarding process to collect more KYC documents and internet search public information to obtain more client information
Conduct customer due diligence from an anti-money laundering perspective and assess clients’ money laundering risks
Work closely with the anti-money laundering team on the process of client onboarding to ensure compliance with AML guidelines, internal company procedures and relevant regulatory requirements
Provide account opening KYC and AML training for frontline sales persons

Job Requirements

University graduate, preferably in Business or related disciplines
SFC type 1 license holder
At least 8 years working experience in related field such as customer services, client onboarding, relationship management, etc.
Experience in KYC/AML areas within Finance industry is strongly preferred
Familiar with SFC codes and guidelines
Good knowledge of financial products
Excellent in client service mindset and interpersonal communication skill
Customer focused, self-motivated, attention to detail and to be a good team player with strong common sense and able to work under pressure
Good command in written and spoken English and Chinese (including Mandarin)
Proficiency in using the Microsoft Excel, PowerPoint and Word