Job Opening

Our client, a Leading Bank, is looking for high-caliber person to fill the position.

Act as a team head of internal and/or external helpdesk to provide guidance to other colleagues to handle daily helpdesk calls, service requests and enquiries arisen from both internal users and bank customers
Manage all scale of IT projects with client-side's aspect and provide recommendations
Monitor both vendor's and team's performance on service delivery to meet company standard and service levels
Administrate IT Services day-to-day man-power resources allocation for IT Projects, helpdesk calls, service requests, and routine patching exercises
Act as a representative on behalf of ITD to prepare annual BCP on both IT requirement changes and recommendations
Act as a representative on behalf of ITD to participate offices and branches setup on providing IT requirements
Involve in project team for projects that require IT service and support. Schedule and arrange IT Service tasks to accomplish the projects
Keep track of up-to-dated information technology trend and look for applicable IT solutions for ongoing improvement
Prepare monthly report of IT Services to Head of Infrastructure Services if required
Assist ITD to prepare annual budget and capital expenditure of IT Services

University degree in Information Technology or related discipline
At least 10 years experiences in IT Support which 2 years in managerial level
Good in user management, desk-side computer hardware setup, software installation & troubleshooting (including WinOS, MS Office / Outlook, GPO, SCCM, MDE, SEP, NAC, Avaya One-X, DHCP, Wi-Fi configuration, etc.)
Experience in managing IT project, BCP arrangement, etc.
Good knowledge on IT trend, market and security standards
Strong communication skill both in Chinese and English
Mature and able to work under pressure
Good people skills to work with people at different job levels

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