The Position:-
- The Senior Business Systems Analyst is responsible for business requirements documentation, and project management to enable the IT and project teams to develop high quality solutions.
- The primary objective for the position is to partner and collaborate with the business and technical teams to capture business related process, application, and analytical requirements, and translate them into functional / technical specifications. The position also plays the key roles of a change leader to discover new opportunities and better ways to improve both the business and system processes.
Responsibilities:-
- Determine organisational and operational objectives by conducting business impact analysis, capturing and documenting requirements, evaluating and designing technical solution, and assisting in change management.
- Participate in and manage projects by identifying milestones, forming project teams, tracking activities, monitoring resources, resolving problems, recommending actions, and managing deliverables.
- Perform quality assurance activities, prepare end-user training and user guide materials, conduct user briefing sessions as part of the change management activities.
- Provide technical consultancy to different IT teams and business users by keeping abreast of the latest technologies, benchmarking best practices and principles, and participating in relevant educational workshops.
- Contribute to team effort by providing daily user support and training, promoting and adhering to IT strategy and organisational roadmaps, and building good relationships among IT, business partners, and other stakeholders.
- Assist in and carry out relevant administrative tasks, such as procurement, vendor management, contract management, budgets and funding, etc.
- Provide hotline support to the external participants on the electronic submission services.
