Senior Helpdesk Specialist/ Helpdesk Assistant Manager (Ref. No.: 27496)
Our client, a Statutory Body, is looking for high-caliber person to fill the position.
Job Duties
Develop and deploy digital workplace and mobility solutions based on the technology roadmap.
- Monitor and troubleshoot digital workplace environments, implementing improvements as needed.
- Facilitate user adoption of AI tools integrated into collaboration platforms (e.g., Microsoft Copilot, etc.).
- Lead Microsoft 365 roadmap development and manage services like Teams, Exchange Online, and Intune.
- Facilitate virtual meetings, webinars, and collaborative events.
- Collaborate with IT infrastructure teams and stakeholders for seamless integration.
- Oversee client computing environments and lifecycle management of desktops, laptops, and mobile devices.
- Build and maintain computer imaging, deployment, and patch management processes.
- Deploy and migrate Microsoft applications and operating systems.
- Support IT Service Management and IT Operations processes using ITIL best practices.
- Manage IT operations team to ensure reliable and efficient service delivery.
- Coordinate incident response, problem management, and root cause analysis.
- Develop operational policies, standards, SOPs, and best practices for IT services.
- Perform other duties as assigned by IT management.
Job Requirements
All the proposed designated personnel must meet the following minimum requirements:
- A recognized diploma preferably in Computer Science or Information Technology, or equivalent; AND five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and Mathematics in the HKCEE, or equivalent.
- At least 5 years of solid hands-on experience in helpdesk support, meeting room support, VIP support (Director grade or above) and data centre operation of which 2 years must be in similar post and in a comparable capacity with supervisory experience while proficiency in the following would be an advantage:
- Local Area Network (LAN) administration.
- Microsoft Windows 11 OS and Office 365 administration
- Office 365 Admin Portal administration (Teams, Copilot Chat, Forms, OneDrive, Power Apps, etc.).
- Virtual PC management and support.
- Mobile device management and support (iOS and Android).
- Endpoint security and control (authorization, protection, hardening, data protection).
- Virtual Meeting and collaboration tools (Zoom, MS Teams) support
- Data center and IT Service Management.
- Hands-on experience with ITSM platforms (ServiceNow, BMC Remedy, Jira Service Management).
- Experience with AI-powered productivity tools (Microsoft Copilot, ChatGPT, Google Gemini).
- Ability to create and optimize AI prompts.
- Experience implementing chatbots or virtual assistants for IT support.
- Mass deployment tasks (Windows OS migration, security patch deployment, client agent deployment).
- Professional certification in any of the above areas will be an advantage.
- Have strong experience in managing IT infrastructure, service delivery, and operational processes;
- Be familiar with the latest workplace technologies such as prompt writing skill, virtualization, and mobile device management;
- Be familiar with ITIL or similar IT service management frameworks is preferred;
- Have excellent leadership, organizational, and problem-solving skills.
- Job No.:
-
27496
- Date:
-
07/01/2026
- Job Category:
-
Information Technology / Telecom
- Salary:
-
$Neg.
- Qualification:
-
Non-Degree Tertiary
- Apply Email:
-
[email protected]
CancelApply Now
