Systems Engineer – Content Management & Microsoft 365 (HK$45,000 to 50,000 per month) (Ref. No.: 25753)
Our client is a Public Utility Company, they are urgently looking for an IT professional with knowledge in Digital Workplace solution.
Job Duties
- Act as one of the technical team members of Digital Workplace Team to support Content Management and Microsoft 365 Infrastructure
- Responsible for maintaining and supporting Active Directory, Azure Active Directory, Active Directory Federation Services and Microsoft 365 applications
- Provide 2nd line technical support and troubleshooting, including resolve incident tickets and handle service requests
- Lead root cause analysis and problem investigation, work with Microsoft on the critical issues, monitor the progress and resolution
- Prepare change plan, conduct impact analyst and testing, execute the change request and work closely with other technical teams until completion
- Provide on-going training and skill transfer to IT Helpdesk and related support teams to resolve 1st line issues
- Work closely with external service providers and internal teams, such as Application team, Infrastructure and Network teams, to support the services
- Create and maintain related technical documents
- Manage and deliver related IT enhancement and projects
Job Requirements
- Degree or Diploma in Computer Science / Information Systems / Information Technology or equivalent
- Minimum 8 years of experience in IT or system support, of which at least 2 years in supporting endpoint management
- Practical knowledge of Active Directory, Azure Active Directory, Active Directory Federation Services and Hybrid deployment
- Proven technical proficiency in Microsoft platform and workloads such as SharePoint Online, OneDrive for Business, and other Office Apps
- Experience with Office 365 migration is a plus
- Demonstrate strong analytical, troubleshooting and problem solving skills
- Work independently and exhibit leadership through personal responsibility, accountability and teamwork
- Good interpersonal and communication skills in both written and spoken English and Chinese
- Job No.:
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25753
- Date:
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21/10/2022
- Job Category:
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Information Technology / Telecom
- Salary:
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$Neg.
- Qualification:
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Non-Degree Tertiary
- Apply Email:
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[email protected]
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